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VIVAIR Pro splits purified water into hydrogen and oxygen by electrolysis with a PEM membrane. Hydrogen comes out of one outlet and oxygen out of another, and you breathe them through a nasal cannula while you read, rest or meditate.

It only needs purified water and a power socket. You choose the time and the device stops by itself when it finishes.

No. VIVAIR is a home wellbeing device. It has no medical purpose and is not intended for any illness.

If you have a health condition, are pregnant or take medication, talk to a healthcare professional first.

It is the hydrogen VIVAIR Pro produces every minute. It also produces 600 ml/min of oxygen through a separate outlet, 1,800 ml/min in total.

When comparing, check whether the figure is hydrogen only or the gas mixture, and whether it is measured or only declared. We publish the hydrogen figure separately.

Yes. VIVAIR Pro generates both gases through separate outlets, so you choose how to use them: hydrogen only, oxygen only or both together. To breathe them at the same time, connect both outlets with a T-shaped cannula: this is known as Brown's gas or oxyhydrogen.

Yes, if you follow a few simple rules: use it in a ventilated room, away from flames, candles, cigarettes and heat sources, and don't cover it while it is running. The device generates the gas on demand, without storing it. Everything is explained in the manual, in your language.

Yes. Each person uses their own cannula, connected to their own outlet. Ideal for sharing your moment of rest as a couple.

VIVAIR Pro works for both. For home, you choose how to pay on the product page. For wellness centres, spas, gyms or yoga studios we have the Professional Pack, with a hygiene kit, training and a professional warranty.

The VIVAIR Pro device, nasal cannulas and spare tubes, the power cable, the multilingual manual and leaflet and the quick guide «Your first ritual». If you paid in full in pre-sale, also an extra cannula kit.

In Shenzhen (China), for FILTIC PRO S.L. In Europe we select and verify it, and we support you as the responsible importer, based in Spain.

We manufacture VIVAIR Pro in batches. When you buy in pre-sale you pay the lowest price the device will ever have and, before paying, you see your batch's latest delivery date. You can reserve it for €290 or pay in full and add one year of warranty.

Always before your batch's guaranteed date, which you see before paying and in your confirmation email. We let you know when it leaves the factory, when it reaches our warehouse and when it ships to your home. If we miss the date, we refund everything immediately.

It secures your unit and your pre-sale price. If you change your mind before shipping, we refund it in full. You pay the rest when we confirm your batch is ready to ship.

Yes. If the device has not yet left our warehouse, we refund 100% of what you paid. Write to us or do it from My account. If it has already shipped, you can withdraw within 14 days of receiving it.

In My account, under «Orders» and «My devices», you see which stage it is at: ordered from the factory, on its way, in our warehouse or shipped. We also write to you at every change.

Yes, as long as the order hasn't shipped. Write to us with your order number and the new address.

Yes. You receive it by email and it is always available in My account. If you are buying for your company, enter the company name and VAT number when ordering, or write to us before shipping.

Yes. All prices include the VAT of the delivery country, and the final price is the same in all our countries. For deliveries to the Canary Islands the price is shown without VAT (see «Shipping»).

To Spain (mainland, Balearic and Canary Islands), Portugal, France, Italy, Germany, Austria, the Netherlands, Luxembourg and Denmark. For now we do not ship to Switzerland, Ceuta or Melilla.

If in stock, it ships within 24–48 business hours and arrives in 2–5 business days depending on the country. In pre-sale, it always arrives before your batch's guaranteed date.

Shipping is free to mainland Spain, the Balearic Islands and all other sales countries. For the Canary Islands we show you the cost before you pay.

Yes. The Canary Islands are not part of the EU VAT area, so the shipment is an export. For Canary Islands addresses the price is shown without VAT, and on delivery you pay the IGIC and the customs clearance charges indicated by the carrier. We take care of the export documentation.

A carrier with tracking. When the order ships, we email you the tracking link. It is a bulky parcel: someone needs to receive it and sign for the delivery.

Check the packaging in front of the driver. If you see damage, note it on the delivery note and tell us within 48 h with a photo. We sort it out with the carrier.

The carrier makes two delivery attempts and you can reschedule from their tracking link. If the parcel is returned due to repeated absences or a wrong address, the new shipment may have a cost.

You have 14 calendar days from receiving the device to withdraw, without giving reasons. Let us know before the deadline by email, from My account or with the model form on the «Withdrawal» page. We reply with the instructions and arrange the collection, which is free.

Empty the water tank completely and let it dry. Include all accessories, the cable and the manual. If you can, use the original box; if not, a sturdy box with enough padding so it doesn't move.

Within 14 days at most from when you tell us you are withdrawing, using the same payment method you used and including standard shipping. We may wait until we receive the device to make the refund.

Yes. You can try it as you would in a shop. If it has been used beyond what is needed to check how it works, or parts are missing, we may deduct the loss in value from the refund.

Nasal cannulas and tubes are for personal use. If you have unsealed them, they cannot be returned for hygiene reasons and we deduct their price. The rest of the device can be returned.

Two warranties that add up. The legal guarantee of conformity, which in your country lasts 3 years from deliverythe reasonable lifespan of the product (at least 2 years from delivery)2 years from delivery and does not depend on any registration. And the 3-year VIVAIR commercial warranty, or 4 if you paid in full in pre-sale, with technical service in the EU.

Scan the QR code in the manual or go to My account → «My devices» and add the serial number. You instantly receive your certificate by email. Registration activates the VIVAIR commercial warranty and lets us contact you if there is ever a safety notice.

It covers manufacturing and operating defects of the device and its internal components, including the electrolysis cell.

It does not cover damage from using unsuitable water (TDS above 30 ppm, tap or mineral water), knocks, falls or external liquids, tampering by unauthorised persons, normal wear of cannulas and tubes or failure to carry out the maintenance described in the manual.

From My account → «My support requests». Tell us what is happening and, if you can, add a photo or a short video. We reply within 24 business hours with a remote solution or by collecting the device, and you can follow the status of your request from your account.

We do. We arrange the collection and return the repaired or replaced device at no cost.

We still help. We collect the device, diagnose it and send you a quote. We don't repair anything without your approval, and we keep spare parts available.

It is an official European Union notice that summarises your legal guarantee rights: at least two years throughout the EU, and longer in some countries. You'll find it on the «Warranty» page and on the product page.

1. Unpack the device and place it on a stable surface, in a ventilated room.

2. Fill the tank with purified water (TDS ≤30 ppm) up to the indicated mark.

3. Plug in the cable and switch the device on.

4. Connect your cannula to the hydrogen outlet and put it on.

5. Choose the time on the screen and breathe normally. The device stops by itself when it finishes.

The «Your first ritual» guide and the manual explain it step by step.

Purified water with a TDS of 30 ppm at most: reverse-osmosis or distilled. Never tap, mineral or sparkling water.

You'll find distilled water in supermarkets and drugstores. Choose one without fragrances or additives: «ironing» water sometimes contains them. In Spain you can also use water from a reverse-osmosis system.

That the water in the tank has too many minerals. Switch the device off, empty the tank, rinse it with purified water and refill it. Using unsuitable water can damage the membrane and is not covered by the warranty.

Don't switch it on, or switch it off as soon as you notice. Empty the tank, rinse it two or three times with purified water and refill it. If the water alert doesn't go away, open a support request from My account.

Always keep the level between the marks on the window and top up with purified water when it drops. With daily use, we recommend emptying the tank and replacing all the water at least once a week.

Unplug it before cleaning. Wipe the outside with a soft, barely damp cloth, without solvents, alcohol or abrasive products, and never immerse it. Keep the ventilation grilles free of dust.

Each person uses their own cannula: don't share it. Keep it clean and dry between sessions. Replace it regularly, as a guide every 1–3 months with daily use, and whenever it hardens, stains or deforms. You'll find spare cannulas and tubes under «Accessories».

You'll see bubbles in the water window and feel a gentle flow in the cannula. The screen shows that the device is running and the time remaining.

Yes, a soft operating sound and a light bubbling. It is compatible with reading or watching a series. If you hear an unusual noise, switch it off and write to us.

The most common are low water level, water quality (TDS) and temperature. Each alert tells you what to do, and the manual explains them one by one. If an alert doesn't go away after following the steps, open a support request.

Yes. You can set up to 360 minutes and the device stops by itself. Place it in a ventilated room, away from heat sources and uncovered, as in any session.

Before moving it, switch it off and empty the tank so no water spills. Move it using the handle and wheels, always upright. If you won't use it for a while, follow the storage instructions in the manual.

Yes. Payments are processed by Stripe and PayPal, over an encrypted connection and with your bank's verification when needed. We never see or store your card details.

If you pay in full, when you place the order. If you reserve, you pay €290 when reserving and the rest when we confirm your batch is ready to ship.

FILTIC PRO S.L., VAT ID B44964104, registered at C/ Francisco Ortiz 10, 1º, 06100 Olivenza (Badajoz), Spain. VIVAIR is a brand of FILTIC PRO, which also acts as the device's importer in the EU.

In the «Legal» section, at the bottom of every page: terms of sale, withdrawal, warranty, shipping, financing, privacy and cookies. We show them to you before you pay and you accept them at checkout.

Write to us first at info@vivair.eu: almost everything is solved that way. If you are not satisfied, you can contact the consumer authorities in your country or, if you live in another EU country, the European Consumer Centre. Details are on the «Complaints» page.

The information required by the General Product Safety Regulation: manufacturer and importer details (FILTIC PRO), safety warnings, a manual in your language and CE marking, which you'll find in the manual.

Only to manage your order, your warranty and, if you agree, to send you news. We don't share health data or build profiles with it. All the details are in the «Privacy policy».