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FAQ
Frequently asked questions about VIVAIR Pro
Use, water, safety, warranty, shipping and financing: all your questions answered.
About the device
What it is and how it is used
A home wellbeing device that generates molecular hydrogen and oxygen from purified water, for you to breathe during your rest routine.
No. VIVAIR Pro uses purified water as a raw material to generate hydrogen and oxygen, which you breathe through a nasal cannula. It does not produce drinking water.
No. VIVAIR is a wellbeing device. It has no medical purpose and is not intended for any illness. If you have a health condition, talk to a healthcare professional.
Because it lets you share the device between two people and choose your session flexibly. We give you the verified figure so you can compare transparently.
Yes, if you follow a few simple rules: a ventilated room, away from flames and heat sources, and the device uncovered. Everything is explained in your manual.
You decide. Many people choose between 30 and 60 minutes. The timer goes up to 360 minutes.
Yes. It has separate outlets and each person uses their own cannula.
Purified water with TDS ≤30 ppm: reverse-osmosis or distilled. Never mineral or tap water. The TDS sensor warns you.
It runs with a soft sound, compatible with reading or watching a series.
In Shenzhen (China), for FILTIC PRO. In Europe we select it, verify it and support you as the responsible importer.
Purchase and after-sales
Warranty, shipping and payment
3-year VIVAIR warranty (4 if you buy in pre-sale with full payment), plus your legal rights as a consumer. Register your device with the QR code in the manual.
Open a support request from your account: we send you the solution or collect the device. Technical service in the EU.
Each batch has a guaranteed delivery date that we tell you before you pay. If in stock, it ships within 24–48 hours.
Your €290 reservation is refundable before shipping and, once you receive the device, you have 14 days to withdraw.
In Spain, up to 60 months. In Germany, Austria and the Netherlands, also with Klarna, under the terms Klarna shows you at checkout.
Not for now. We ship to Spain, Portugal, France, Italy, Germany, Austria, the Netherlands, Luxembourg and Denmark.
You can. The difference is what comes with it: verification, a 3-year warranty, service in the EU and real support.
Yes, with the Professional Pack: hygiene kit, training, professional warranty and ready-to-use marketing. If your centre is a healthcare facility, use it only as a wellbeing experience.
Purchase and after-sales
Warranty, shipping and payment
3-year VIVAIR warranty (4 if you buy in pre-sale with full payment), plus your legal rights as a consumer. Register your device with the QR code in the manual.
Open a support request from your account: we send you the solution or collect the device. Technical service in the EU.
Each batch has a guaranteed delivery date that we tell you before you pay. If in stock, it ships within 24–48 hours.
Your €290 reservation is refundable before shipping and, once you receive the device, you have 14 days to withdraw.
In Germany, Austria and the Netherlands you can pay in instalments with Klarna. In other countries, by card, PayPal, Apple Pay or Google Pay.
Not for now. We ship to Spain, Portugal, France, Italy, Germany, Austria, the Netherlands, Luxembourg and Denmark.
You can. The difference is what comes with it: verification, a 3-year warranty, service in the EU and real support.
Yes, with the Professional Pack: hygiene kit, training, professional warranty and ready-to-use marketing. If your centre is a healthcare facility, use it only as a wellbeing experience.
Still have questions? We'll answer them.
A real advisor calls you, in Spanish and with no obligation.
Still have questions? We'll answer them.
Write to us and we reply within 24 business hours.